Shipping Information

• Free shipping on orders over $100, except for oversized, heavy, or specialty items.

• Orders under $100 incur a standard shipping fee of $6.95.

• Some items require adjusted shipping charges based on weight, size, or handling; these are displayed at checkout.

• Item-specific shipping rates:

• Bikes: $129.99

• Backpacks: $19.99

• Thule Racks: $100–$350

• Kuat Racks & large items: $30–$100

• Solo Stoves: $40–$250

• Burley Products: $30–$50

• Pumps, Baskets & select bike racks: $25–$50 (excluding WA)

• Paddle Boards, Splitboards & Paddles: shipping based on weight

• Shipping charges are non-refundable, except for verified errors by the store.

• Estimated delivery dates are not guaranteed; delays may occur due to carriers, weather, or other factors outside our control.

• Standard shipping does not include insurance for theft or loss. To insure against loss during transit, select Shipping Protection at checkout. Shipping Protection only covers loss or damage during transit and does not cover theft or loss after delivery confirmation.

• For high-value items or deliveries to unsecured locations, Signature Required for Delivery is strongly recommended.

• Once a shipment is marked as delivered, responsibility for the package transfers to the customer.

• Customers must inspect all items as soon as possible upon receipt and report any damage, defects, missing components, or incorrect items immediately.

• Failure to inspect or report issues promptly may void eligibility for return, refund, exchange, store credit, or warranty claims.

Returns & Exchanges

We want you to have confidence in your purchase. Please inspect and test your items as soon as possible after delivery. Return eligibility is determined by item condition, timing, product category, and resale suitability, as outlined below.

Return Timeframes

• Refunds to the original method of payment are available only within 30 days of delivery for eligible items.

• After 30 days and up to 60 days from delivery, eligible items may be returned for exchange or store credit only.

• No returns, exchanges, or store credit are accepted after 60 days, unless otherwise required by law.

All return windows are based on the delivery date confirmed by the carrier, not the purchase date.

New & Unused Items

New, unused items in original condition may be returned if all criteria below are met:

• Returned within 30 days for a refund, or within 60 days for an exchange or store credit

• Original packaging, tags attached, manuals, accessories, UPCs, and serial numbers intact

• Item must be unused, unwashed, undamaged, and resalable

Items missing packaging, tags, UPCs, serial numbers, or components may be rejected or issued reduced store credit, at our sole discretion.

Exceptions apply to Garmin/Coros devices and all climbing, rock, ice, avalanche, and safety equipment (see Non-Returnable Items).

Used Items

• Used items are not eligible for refunds.

• Used items may be eligible for store credit only, subject to inspection.

• Store credit value is condition-based and determined by resale suitability.

• Items that are abused, unsafe, unsanitary, incomplete, or unsellable will not be accepted.

In some cases, if an item does not qualify for return or store credit, we may offer to purchase it back as used gear. Please refer to our Buy / Trade FAQ for details.

Exchanges

• Exchanges are subject to product availability and are not guaranteed.

• If the requested exchange item is not in stock, the request will be treated as a return, not an exchange, and processed according to the applicable return terms:

• Within 30 days of delivery: refunded to the original payment method

• 31–60 days from delivery: issued as store credit only

• Return shipping costs apply as per the return policy

• Original shipping charges are non-refundable

• Exchange requests do not reset, extend, or suspend return timelines.

Refunds & Shipping

• Refunds are issued only to the original method of payment, unless store credit is requested or required.

• Original shipping charges are non-refundable.

• Return shipping costs for refunds are the customer’s responsibility.

• Online exchanges (when the replacement item is in stock) and returns for store credit are free of charge.

• In-store returns, exchanges, and used gear buy-backs are always welcome.

• Gift card issuance: If the original payment method cannot be refunded (e.g., canceled/expired card), a gift card for store credit will be issued, which does not expire.

Refunds to credit or debit cards may take 5–10 business days to appear, depending on your financial institution.

Gift Returns

• All rules are applicable to gift items as well.

• Gift item return requires proof of purchase (online order number, or gift receipt).

• If the original payment method cannot be refunded (e.g., canceled or expired card), a gift card for store credit will be issued.

• Store credit never expires and is non-refundable.

If proof of purchase is unavailable, we may attempt to locate it using:

• Purchaser’s name

• Phone number

• Date and approximate time of purchase

• Total transaction amount

• Description of items purchased

Warranty & Defects

• We do not accept returns of abused or damaged items.

• If you believe your item has a manufacturing defect, please contact us promptly to initiate a warranty evaluation.

• Warranty claims are handled according to the manufacturer’s warranty and do not override return eligibility, timelines, or non-returnable item restrictions.

• Inspection & reporting:

• All items must be inspected as soon as possible upon delivery, regardless of whether the item is a gift.

• Any damage, defects, missing components, or incorrect items must be reported immediately.

• Failure to inspect or report promptly may void eligibility for return, refund, exchange, or store credit, even if the item is unopened, a gift, or otherwise delayed in use.

• Items reported after the applicable return window or manufacturer warranty period are not eligible for return, refund, or exchange, except as covered under the warranty.

Final Determination

All returns, exchanges, and store credit approvals are subject to final inspection and approval. We reserve the right to refuse returns, limit return privileges, or deny future returns in cases of policy abuse.

Non-Returnable Items & Exceptions

• The following items cannot be returned under any circumstances:

• Climbing & mountaineering equipment: hardware, harnesses, helmets, slings, ropes, ice axes/tools, ascenders, protection devices.

• Ski, snowboard, and avalanche safety equipment: used, altered, or customized gear, airbags, custom-fit boots/footbeds, cut ski poles.

• Avalanche beacons and airbags.

• Garmin/Coros devices and watches once opened or activated.

• This list is not exhaustive. Other items may also be non-returnable for safety, hygiene, or manufacturer reasons.

• If a non-returnable item is shipped back, the store is not required to accept it, and all shipping costs to and from the store are the customer’s responsibility.

• Manufacturer defects (e.g., Garmin/Coros) must be addressed directly with the manufacturer, following their warranty process.

• Used items for safety or hygiene reasons may also be deemed non-returnable, even if not explicitly listed above.

Warranty & Manufacturer Claims

• All warranty claims must be reported as soon as possible upon discovery of the defect.

• Warranty coverage is valid only within the manufacturer’s specified warranty period. Late reporting may void the warranty.

• For items with manufacturer defects (e.g., Garmin/Coros devices, watches, or other equipment), the store will assist in facilitating the warranty process, but all claims are ultimately handled directly with the manufacturer.

• Customers are responsible for inspecting items immediately upon delivery. Failure to report issues promptly may void eligibility for warranty claims, returns, refunds, or exchanges.

• Warranty claims do not cover damage caused by misuse, unauthorized alterations, or accidents.

• Non-returnable items, once shipped back, do not qualify for warranty replacement through the store — claims must be processed through the manufacturer.

Proof of Purchase

• All returns require proof of purchase (receipt, order number, or gift receipt).

• Returns without valid proof of purchase may be declined.

How to Initiate a Return

• Reply to your order confirmation email

• Email CustomerService@ascentoutdoors.com with your order number and details.

• Submit the return form on our website

• Return in person during store hours

To initiate a return or exchange, you’re welcome to reply to your original order confirmation email, email us at CustomerService@ascentoutdoors.com with your order number and details, or complete the form to the right. Our team is here to help and will guide you through the next steps.

We kindly ask that you review our return policy before submitting your request, as it contains important details. Exchanges and returns for store credit are always free. For returns issued back to the original method of payment, return shipping costs are the customer’s responsibility and will be deducted from the refund once processed.