Shipping and Return Policy

 
At Ascent Outdoors, we’re committed to your satisfaction as a customer. If you have a return/exchange request please visit our order returns page to initiate the process. Thank you! 
 

Shipping Policy:
    • Shipping is free for orders over $100, with some exclusions below
    • There is a standard charge of $6.95 for orders under $100
    • If you need your order by a certain time - please select the appropriate shipping options at checkout
    • Please note that some items have adjusted standard shipping costs due to their weight:
      • Bikes have standard shipping of $99
      • Backpacks have standard shipping of $19.99
      • Thule racks have standard shipping of $100 - $350
      • Kuat racks have standard shipping of $30 - $100
      • Solo Stove have standard shipping of $40 - $250       
  • Free shipping does NOT include insurance to cover the replacement of items lost in transit or after delivery confirmation
  • Paid shipping includes insurance that covers the replacement of items lost in transit. Insurance does NOT cover packages lost or stolen after delivery confirmation. This means that if someone steals your order from your porch, Ascent Outdoors is not liable.
  • We are ONLY liable for replacements or refunds of packages lost during shipment (free shipping) or stolen packages (free & paid shipping) IF you purchase Shipping Protection for your order.
  • To help prevent package theft, please select "Signature Required for Delivery" on the shipping page of checkout.

 

    Return/Exchange Policy: 
    At Ascent Outdoors, we do our best to find great gear that we can stand behind, and we work hard to help match our customers with the right product for their needs. However, if you’re not completely satisfied with your purchase, we’ll work to make things right.
    • New and unused items in original packaging with tags still attached may be returned within 365 days to receive a refund, exchange, or store credit. Exceptions apply to Garmin/Coros and rock climbing gear.
    • Used items may be exchanged for store credit within 30 days of purchase. You can also see if we are willing to buy your item as used for store credit. See our Buy / Trade FAQ for more details. Return shipping fees apply for online orders. Exceptions apply to Garmin and rock climbing equipment.
    • For your safety, rock equipment including but not limited to rock climbing hardware, harnesses, slings, and ropes cannot be returned at any time. Helmets and shoes may be returned unworn, with tags and in original packaging.Used or altered ski and avalanche equipment also may not be returned. This includes, but is not limited to custom alterations to boots or foot beds and cut ski poles. However, we may consider returning mounted ski equipment. Used beacons and airbags may not be returned.
    • Please note we charge return shipping fees for returns or exchanges.

     

     
    Garmin/Coros Return/Exchange Policy: 
    • Please note that Garmin/Coros Devices and Watches must be unopened and in their original packaging with tags attached. 
    • They may be returned new and unused within 30 days to receive a refund, exchange, or store credit 
    • Once taken out from the box or activated - devices/watches cannot be returned or exchanged. 
    • For any manufacturing defects with your Garmin/Coros Device, we can connect you with Garmin/Coros Customer Support to facilitate the warranty process and to help troubleshoot the issue

     

     

      30 days to return used items for store credit

      We want you to have confidence in your purchase. Go ahead and test your purchase out! If you determine after doing so that the product doesn’t meet your needs, regardless of whether you purchased it from us new or used, bring it back within 30 days of your purchase for store credit. Please see our note on final sale items above for restrictions.** Your store credit will never expire, so when you’re ready, we’ll help you find something that will work for you.

      Please retain all product packaging and tags until you’re completely satisfied with the condition and performance of your purchase. Please return all packaging and tags along with your product.

      We will not accept the return of product that has been abused. If you believe, however, that your item has a manufacturing defect in its materials or workmanship, please contact us at any time to initiate a warranty evaluation. Please see our Warranty Policy  for details.

       

      Returning Items

      All returns require proof of purchase: store receipt, online order number, or gift receipt. We’d also like to know why the product didn’t work out for you.

      Don’t have proof of purchase? With the following information, we can try to help you locate proof of purchase:

      - Name under which the purchase was placed

      - Phone number of the purchaser

      - Date and approximate time of the transaction

      - Total value on the receipt

      - Detailed description of items purchased

       

      Ways to return your purchase

      You have 2 options to return your items with us:

      1. Return in person: You can return your product at our retail location during store hours, regardless of whether you made your purchase in store, online or over the phone. See store location and hours. 

      2. Mail us your return: Submit your return through our order returns page for a return authorization (RA). Please include your proof of purchase (receipt number or order number) along with a description of why the product didn’t work out for you. If your purchase is eligible for return, we will supply you with a RA number and an address to mail your package. Please include this RA number, a return address, email address and phone number with your product shipment. Please pack your returned product carefully to receive a refund. You are responsible for all return shipping charges.

       

      Receiving your refund

      All returns will be refunded to the original method of payment. If you have a gift receipt and we cannot locate the original method of payment to refund the original purchaser, or if you returned product purchased on a canceled or expired credit or debit card, we can issue you a gift card. The gift card never expires.

      Please note that refunds applied to credit and debit cards can take up to 5 to 10 business days before you may see the transaction posted on your account. If you haven’t received a refund after this period of time, please check your bank or credit card account one more time. Then contact your credit card company or bank as applicable. If you have done this and still don’t see a refund, please contact Ascent Outdoors and we will be happy to research the transaction further.