At Ascent Outdoors, we’re committed to your satisfaction as a customer. If you have a return/exchange request please visit our returns & exchanges page to initiate the process. Thank you! 

Holiday Return Policy:

Our Holiday Return Policy 2024 is designed to provide flexibility for your holiday shopping. Items purchased between November 28, 2024, and December 15, 2024, can be returned until January 15, 2025. Products must be in their original condition, including packaging, tags, and any included accessories, unless defective. Exceptions apply to Garmin/Coros and rock climbing gear.

To initiate a return, visit our Returns and Exchanges page or contact customer support, providing order details.

RETURNS AND EXCHANGES:

We want you to have confidence in your purchase. Go ahead and test your purchase out! If you determine after doing so that the product doesn’t meet your needs, regardless of whether you purchased it from us new or used, bring it back within 30 days of your purchase for store credit. Please see our notes below on final sale items for restrictions. Your store credit will never expire, so when you’re ready, we’ll help you find something that will work for you.

New and unused items in original packaging with tags still attached may be returned within 30 days to receive a refund or within 60 days for an exchange or store credit. Exceptions apply to Garmin/Coros and rock climbing/safety gear.

Please retain all product packaging and tags until you’re completely satisfied with the condition and performance of your purchase. Please return all packaging and tags along with your product.

We will not accept the return of product that has been abused. If your item does not meet our criteria for a return, exchange, or store credit, we may be able to buy it back from you as used gear. (See our Buy / Trade FAQ for more details.)  If you believe, however, that your item has a manufacturing defect in its materials or workmanship, please contact us at any time to initiate a warranty evaluation. Please see our Warranty Policy for details.

Locate Your Return:

All returns require proof of purchase: store receipt, online order number, or gift receipt. We’d also like to know why the product didn’t work out for you.

Don’t have proof of purchase? With the following information, we can try to help you locate proof of purchase:

• Name under which the purchase was placed
• Phone number of the purchaser
• Date and approximate time of the transaction
• Total value on the receipt
• Detailed description of items purchased

Ways to Return:

You have two options to return your items with us:

1. Return in person: You can return your product at our retail location during store hours, regardless of whether you made your purchase in store, online or over the phone. See store location and hours. 

2. Mail us your return: Submit your return through our returns & exchanges page for a return authorization (RA). Please include your proof of purchase (receipt number or order number) along with a description of why the product didn’t work out for you. If your purchase is eligible for return, we will supply you with a RA number and an address to mail your package. Please include this RA number, a return address, email address and phone number with your product shipment. Please pack your returned product carefully to receive a refund, exchange, or credit. You are responsible for all return shipping charges.