Rental FAQ

Below are a handful of frequently asked questions regarding rentals. Please also reference our complete rental policy and rental pricing table.

How do I make a rental booking?

All our rentals are booked online. We cannot book rentals or take payment over the phone.

Is my deposit refundable?

Yes! As long as your product is returned on time, clean, dry, and undamaged you will receive your full deposit back.

How does your demo program work?

Within 7 days of the conclusion of a rental, the first day's rental rate can be applied to full-priced like-product.

How does the three-day rental work?

We structure our rentals so that you have a day to pick the product up, a day to use the product, and a day to drop it off. If your rental starts on a Friday, you have it until an hour before close on Sunday to return the product.

How do I cancel my order?

Please review the cancellation policy and contact us to cancel your order.

Can I make changes to my order?

Most changes to your order require cancelling and rebooking. Please contact us and we will help you sort everything out.

Can I pick my product up the night before?

Products must be picked up on the day the rental is scheduled to begin.

How do I make a rental booking?

Products must be picked up on the day the rental is scheduled to begin.

If I return my rental early, do I get a discount?

The way our rentals are structured the product is yours for the entirety of your rental. There are no refunds for early returns.

What happens if I can’t make it in on the day my rental is due?

Please let us know as soon as possible. Our late fee is the price of the three day rental for each day late. If you plan on using the product on the third day, we strongly encourage you to extend your rental by and extra day to reduce the risk of late fees.

Do you offer Season Rentals?

Unfortunately, we do not offer season rentals. The longest period that our products can be rented for is two weeks.

What products do you rent?

View our current rental inventory online.