Outdoor Expert & Sales Associate 

About Us 

Ascent Outdoors started life in the mid ‘90’s as Second Bounce.  Over the past 25 years, the business has changed names, locations, and owners several times. Throughout all of these changes, one thing has remained constant: dedication to making climbing, backpacking, skiing & mountaineering accessible, enjoyable, and safe for everyone. In addition to curating the industry’s best gear, we offer ongoing training to our employees, ensuring they remain experts in their ever-developing fields.  Customers who come to Ascent Outdoors have the assurance that they will receive the best help in selecting the best gear to equip them on their upcoming adventure. 

About you  

We are looking for a bright-eyed outdoor adventure lover to join our team. You will be responsible for outfitting and educating customers, and helping build the Ascent Outdoors mission to provide high-quality, expert-selected, guide-tested gear and trustworthy knowledge to our community of climbers, mountaineers, skiers, backpackers, and outdoor enthusiasts. We are looking for someone who will help us build a customer base of loyal, like-minded enthusiasts who see Ascent Outdoors as a resource for friendly, knowledgeable, and honest advice.  

About the Role 

We need your amazing personality to help create a sense of friendly community and helpful expertise that keeps our customers coming back for more. You’ll spend time on the sales floor maintaining daily shop operations, helping the ship sail smoothly, and sharing stoke with our customers. Naturally, we hope you can help us match the right client with the right gear – but that doesn’t mean your job is to sell at any cost. We are educators as well as salespeople – learning and teaching as we go. This means that we know when the best service we can give someone is to refer them elsewhere, or to recommend a less expensive option.  

Skills & Qualifications 

• A love for the outdoors and outdoor activities 
• Experience/some expertise with outdoor gear 
• Ability to follow directions/procedures 
• Willingness to engage all customers in a friendly, community-oriented manner 
• A love of learning – about gear, about people, about the outdoors 
• Playful sense of humor 
• Helpfulness and enthusiasm 
• Retail or customer service experience 
• Nordic or Alpine Touring ski experience is a strong plus!

Responsibilities 

• Greeting customers and engaging with them to determine how best to meet their needs 
• Completing retail transactions 
• Restocking apparel and gear 
• Assisting customers with product-specific questions 
• Maintaining the rental fleet and associated paperwork 
• Managing warranty cases 
• Answering phones and responding to customer inquiries 
• Communicates with Manager on Duty (MOD) to determine daily priorities and tasks 
• Completing opening and closing duties as assigned by MOD 

Weekend day availability required. This is a full-time position located at our shop in Interbay/Magnolia.   

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time as necessitated by business demands. Roles and responsibilities may evolve over the years reflecting the growth and maturity of the company. 

We offer competitive hourly compensation and benefits as well as deals on all outdoor gear. 

To be considered for this position please send your resume and a cover letter detailing your experience with outdoor recreation, why you want to work in the outdoor industry, and how you can help Ascent Outdoors make the outdoors accessible to all to burke@ascentoutdoors.com. Please put * your name* Application for Outdoor Expert & Sales Associate - Ascent Outdoors in the subject line of the email with your resume and cover letter.